Payment Information How secure is Serena's Store? Serena's Store is enable by PayPal, so you can order and pay for your products online in the knowledge that your details are kept completely secure and that your payment details are protected. PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, the PayPal server checks that you're using an approved browser - one that uses SSL 3.0 or higher. Privacy "Serena Powers" will totally respect your privacy. We will not divulge any information from or about customers to a third party. We do not hold any information about customers on the internet. We only collect information necessary to fulfil orders and this is held offline. "Serena Powers" respects your privacy. We use any information that we collect about you to process your orders. Details of credit card numbers are passed directly onto the bank and are not stored online by "Serena Powers". Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented. Your information is never shared, sold or otherwise passed on to a third party. Information collected When you place an order we need to know your name, email address, delivery address, credit card details. This gives us all of the information that we require in order to get your order to you. "Serena Powers" will not collect any personal information about individuals except when provided by such individuals. Contact us "Serena Powers" is committed to standards of privacy which are consistent with our dedication to customer satisfaction. If at any stage you consider that we are not acting consistently with these principles, please contact me. Which cards are accepted? PayPal accepts Visa, Mastercard, Discover and American Express. The Australian dollar payment option Use this payment option if you are living in Australia. All prices are listed in Australian Dollars and include GST. The US dollar payment option Use this payment option if you live outside Australia. This store is not set up to add any taxes at checkout. All prices are listed in US Dollars. You can also check out the Universal Currency Converter™ to find out much your reading/order would cost in your currency. Shipping & handling Shipping and handling is included in the price. All items are shipped by Australia Post within Australia. Items sent overseas are shipped via airmail. Please note: Any orders placed on a weekend or Australian public holiday may not be processed until the next working day. Customs - General Terms and Conditions The product prices do not include import charges and taxes. All import charges and taxes are the responsibility of the client, and the client is required to pay them. Please note that for all international orders (orders delivered outside Australia) you may be subject to import duties and taxes, which are levied by the recipient country's government once the product reaches your country. For all international orders, all additional charges for customs clearance, import duties and taxes are payable by you. Such charges are not included in the delivery fee or purchase price of products. We have no control over those charges and cannot determine what they may be. Customs policies vary widely between countries. You should contact your local customs office for further information. When ordering from us you are also considered the importer of the ordered product and you must comply with all laws and regulations of the country in which you are receiving the goods. Refunds & returns Products If an item is damaged or faulty, you may exchange it within 30 days. Please note it is the responsibility of the customer to pay for return shipping. We reserve the right to replace damaged parts and not the entire product. Please contact me immediately if you need to return an item. Readings & Reports No returns or refunds are possible on readings or reports. Can I pay by bank cheque or money order? Only Australian customers can order via money order or bank cheque. Print out the order form and send it together with your bank cheque or money order to: Serena Powers PO Box 5012 Cheltenham East LPO VIC 3192 Australia Can I pay directly into your account? Yes, you can pay directly into my account via swiftwire/telegraphic transfer. You can contact me for further details.